Warranty

Warranty For US and Canada

For warranty requests outside of the US and Canada please contact your local distributor. You can find yours here. https://hub.jacksonkayak.com/jackson-kayak-international-distributors/

This warranty applies to all Jackson Kayak products (kayaks, boats, coolers and kennels) and covers substantial defects in materials and workmanship in the hull and outfitting components sold new to original owner. Products sold as a ‘Select’ or ‘Blem’ are covered. This policy is subject to the exceptions listed below.

Please thoroughly inspect your shipment prior to signing off. Your product may be delivered by various carriers. Typically, these carriers are not Jackson Kayak employees nor related to Jackson Kayak. Therefore, Jackson Kayak cannot be responsible for freight damages once the shipment has been accepted and signed clear by the Dealer/Livery/Camp/School/Individual.

For kayaks/coolers/kennels being replaced under warranty, JK must receive evidence of decommissioning as the final step in the process. DO NOT dispose of your kayak/cooler/kennel until decommissioning has been confirmed by JK. For decommissioning, we ask that you drill a minimum of 10 ½ inch sized holes in the bottom, down the length of the hull/cooler/kennel and send us a picture to warranty@jacksonkayak.com.
This warranty does not cover any problems resulting from abuse, misuse, commercial use, or ordinary wear (such as abrasions, chipping, or color fading), or from failure to use or care for the Jackson product in accordance with instructions furnished.
Warranty is based on date sold not date built with the exception of boats bought as “demos”. The Warranty on demo boats start the date they ship from the factory.
This warranty does not cover products sold “as is” or without warranty, or Jackson products that have been altered structurally or that have been subjected to stresses beyond the physical limits of the boat’s material.
Products sold as “Select” or “Blems” are covered. Products sold as “seconds” and used or resold kayaks are not covered.
All warranties are non-transferable. Proof of purchase is required.
This warranty is the exclusive statement of your rights with respect to any defects in the Jackson product you have purchased, and this limited warranty supersedes any other express warranty or statement, written or oral, made in connection with your purchase. This warranty excludes any consequential or incidental damages or expenses resulting from any defect in your Jackson product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Not responsible for personal items not included as part of the Jackson product. i.e., Rods, accessories not included with boat, cell phones.
All hull only options will not include a new warranty, but will transfer the warranty terms from the original purchase.
This warranty does not cover damage to the tracks or hull from aftermarket outrigger or wheel systems such as the Boonedox Landing Gear. Jackson Kayak does not endorse the use of these products on their kayaks, install at your own risk.

Watercraft Purchased 2020 up until August 31, 2021

First Year of Warranty: We’ll replace the complete boat for 10% of the current MSRP, Free Shipping. (Fishing and exploration models exclude seats and drives)
Second Year of Warranty: We’ll replace the complete boat for 30% of the current boat MSRP, plus shipping. (Fishing and exploration models exclude seats and drives)
Third, Fourth and Fifth Year of Warranty: We’ll replace the complete boat for 50% of the current boat MSRP, plus shipping. (Fishing and exploration models exclude seats and drives)

Watercraft Purchased From September 1st 2021 and After

First Year of Warranty: We’ll replace or repair the kayak for free, Free Shipping. (Fishing and exploration models exclude seats and drives)
Second Year of Warranty: Jackson Kayak will replace it with full build at 70% off Retail. (Fishing and exploration models exclude seats and drives), plus shipping.
Third Year Warranty: Jackson Kayak will replace it with full build at 50% of MSRP plus shipping. (Fishing and exploration models exclude seats and drives)

Flex Drive Unit

The Jackson Flex Drive unit is covered by a full two year manufacturer warranty

Orion Coolers & Kennels

Orion Coolers Purchased Before September 1st 2023 : (10-year duration): We’ll replace, components, lid, or the entire cooler at our discretion.
Orion Coolers Purchased after Sepetember 1st 2023 : (5-year duration): We’ll replace components, lid, or the entire cooler at our discretion.
Orion Kennels – Limited Lifetime Warranty.
- Extends to original purchaser only and is non-transferable. This warranty applies to all kennels sold direct by an authorized dealer or distributor.
- This warranty pertains to any manufacturer’s defects in material or workmanship for a lifetime from the original date of purchase. Orion Kennels will repair or replace product at its discretion.
- This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
  - Damage or breakage from wear and tear by your pet, such as scratching/chewing on the kennel body or door/components
  - Impact-related damage or breakage, including vehicle accidents and collisions
  - Damages resulting from abuse, misuse or carelessness, including dropping or falling out of vehicle
  - Intentional damage and/or breakage
  - Normal customer wear and tear, including scratches, slight warping and edge chipping
  - Warping from exposure to heat, rain or snow
  - Damages resulting from improper installation of accessories
  - Damage from the use of solvents, adhesives or cleaning solutions
  - Alterations or modifications performed by customer

Components

Jackson Kayak does not warranty third party products. For warranty information on those products please contact their manufacturer.

Other Product Outfitting Components

First Year of Warranty: Free replacement, plus shipping.
Second Year of Warranty: Replacement at 70% off current MSRP, plus shipping.
Third Year of Warranty: Replacement at 40% off current MSRP, plus shipping.

The Flex Drive-E is manufactured by PropEle Electric Boat Motors, Inc.

For problems with any motor head components, call Propel Customer Service at 425-502-5232, 9:00 a.m. – 5:00 p.m., Pacific Time Zone. You will need pre-authorization to arrange for return and repair to their factory. The authorized service facility is in North Bend, Washington. In some cases your warranty could be voided if unauthorized repairs are made or if an incorrect prop is used with the motor.
PropEle guarantees the original purchaser that the motor head is free from material and manufacturing faults for two years from the date of purchase. This obligation does not cover the incidental costs of a warranty claim or any other financial losses (e.g. costs for towing, telecommunication, food, accommodation, loss of earnings, etc.)
Products that are used commercially or by public authorities are excluded from this two-year warranty. In these cases, the statutory warranty applies.
PropEle will determine whether faulty parts may be repaired or replaced. At this time, there are no authorized dealers or repair facilities other than at PropEle’s U.S. factory. Unauthorized repairs can void your warranty. No other entity has the authority to make legally binding statements on behalf of PropEle Electric Boat Motors, Inc.
Normal wear and tear is excluded from the warranty. PropEle is entitled to refuse a warranty claim if: The product has been used improperly; for example, if the operating and care instructions in the manual were not followed, or the product was altered or modified, or parts and accessories were added that are not expressly permitted or recommended by PropEle
Before returning anything, you must request a return authorization from PropEle Electric Boat Motors Inc. You can contact us by phone, email or mail:

Telephone: 425-502-5232 (9am – 5pm Pacific Time Zone)
Email: info@electricpaddle.com
Address: 10404 428th Ave SE, North Bend, WA 98045

FAQs

Who is this warranty for?

This warranty is for the original retail purchaser.

How long does this warranty last?

For Boats & Kayaks Purchased 2020 Up Until August 31st 2021: The warranty lasts for five (5) years from the original date of purchase of the Jackson product from an authorized dealer
For Boats & Kayaks Purchased from September 1st 2021 & After: The warranty lasts for three (3) years from the original date of purchase of the Jackson product from an authorized dealer
For Orion Coolers:
- For Coolers Purchased before Sept 1st 2023: This is a limited ten (10) year warranty from the original date of purchase and is non-transferable. (proof of purchase required)
- For Coolers Purchased From September 1st 2023 and after: This is a limited ten (5) year warranty from the original date of purchase and is non-transferable. (proof of purchase required)
For Orion Kennels – Limited Lifetime Warranty.

Any implied warranties under applicable state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What costs will I be responsible for?

For a covered warranty repair or replacement, you will be responsible for paying the applicable percentage of MSRP (as noted above), as well as all shipping costs to and from our manufacturing facility or such other place as we may designate.

How do I obtain warranty service?

Please note that you will need your proof of purchase as the original consumer purchaser to submit a warranty claim, if you are the original owner. To make a claim, please use the online warranty submission form below. If you are not able to submit the form below, please call us at (931) 738-4800. We may require that you provide photos or return the product to us at your cost.

This warranty applies to USA and Canada purchases only. Jackson’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.

If your product is deemed defective, and to be replaced under warranty we ask that you decommission the product by drilling a minimum of 10 half inch sized holes in the bottom down the length of the hull/cooler/kennel and send the picture in to warranty@jacksonkayak.com. This is only for liability purposes and to ensure the safety of all future Jackson product owners. Once we receive conformation that your product has been destroyed your replacement will ship out.

*If your model is no longer available as a replacement JK will offer a like replacement from our current lineup